AION 2 Account Errors: Steam Linking, Email Conflicts and Verification
Use official fixes for Steam error 1138:100134, NC/PLAYNC email conflicts and missing characters, while keeping phone and identity verification separate.
Match the exact error first. NC provides a specific retry for Steam code 1138:100134, an official popup flow for NC/PLAYNC email conflicts, and a recovery FAQ for characters missing after relinking Steam. Those procedures do not establish a universal phone-number or identity-verification bypass.
Classify the prompt
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| Prompt type | Record | What remains unknown |
|---|---|---|
| Phone number | Country selector and exact rejection text | Accepted country/number rules for your service |
| Identity verification | Required step and official provider shown | Individual eligibility and required documents |
| Device registration | Launcher/client stage and device message | Current regional registration procedure |
| Security setting / OTP | Whether a code arrives and which account is linked | Your account state and support resolution |
Return to the matching official flow
- Confirm whether the account belongs to global, Taiwan or Korea.
- Use that service’s official support link instead of applying a guide written for a different region.
- Follow the on-screen registration or recovery instructions and preserve the exact failure wording.
- If support is needed, submit the failed step and relevant timestamps in its private flow. Do not post identity documents or codes in public community channels.
The global FAQ explains Steam/PURPLE linking and says TW/KR progress does not transfer. Check those boundaries before assuming the problem is a missing link or a character migration failure.
Recognize the limit of a connection tool
A change in connection path is not evidence that an account meets a service’s verification rules. Do not repeat registration with invented identity information or borrowed credentials. Re-check the official account requirements when the prompt concerns eligibility.
Official support destinations were identified through publisher pages. No personal account recovery, document submission, phone verification or device registration was performed.
Three account errors with specific official routes
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| Exact symptom | Publisher route | What to verify |
|---|---|---|
| Steam 1138:100134 | Run Steam as administrator and launch again; persistent error → NC Support | Same intended account launches without that code |
| NC/PLAYNC same-email conflict | Follow the conflict popup hyperlink and check the affected account | Change NC email only if that flow confirms a conflict |
| Character missing after Steam relink | Use FAQ 7240 and the original character-owning account | Original character is visible on the intended account |
| Phone / identity / device prompt | Service-specific verification/support flow | Exact regional requirement is satisfied |
Steam error 1138:100134
- Confirm the full message includes “Failed to reset Steam account linking” and code 1138:100134.
- Follow NC’s stated retry: run Steam as administrator, then launch AION 2 again.
- If the same code persists, submit a Customer Service request with the code, service, platform and timestamp.
- Do not apply this retry to a different identity/phone error merely because both prevent login.
Email conflict: follow the popup, not a guessed email change
NC support distinguishes NC and PLAYNC accounts. When the same email causes a conflict, the failed website/PURPLE sign-in popup links to a status-check page. Enter the affected email there; the flow either prompts a change to the NC-account email or reports no conflict. The account’s NC password is required for a confirmed change.
A relink does not migrate the character
NC states that characters stay with the NC account used at creation. FAQ 7240 describes signing into that original account, establishing an alternate login method before unlinking Steam, then reconnecting the intended Steam account to the character-owning account. Use the linked official sequence only when the symptom matches; repeated link changes are not a general login repair.
No current Taiwan/Korea accepted-phone list, document-verification procedure or device-registration success was established. These remain service-specific verification questions; the official Steam/email recovery articles do not answer them.
Publisher pages were checked on October 7, 2026. The dated evidence supports the instructions and comparisons here; no live client, login, installation, payment or reward delivery was tested. Older attributed reports retain their original dates.
The dated source records and this article’s wording were reviewed on October 7, 2026. “Last checked” means source and editorial review. No current game client, account, installation, purchase or reward delivery was independently tested. Older sources retain their original dates, service regions and version limits.
Common questions
aion 2 identity verification error
Identify the service and required verification stage, then follow its official support flow. No universal identity-verification fix was confirmed.
aion 2 phone number error
Record the country selector and exact error. Accepted foreign-number rules were not established by the reviewed pages.
aion 2 steam error 1138 100134
NC’s FAQ says to run Steam as administrator and launch again. If the same code persists, contact Customer Service.
aion 2 character missing after linking steam
A Steam link change does not transfer characters. Use the original character-owning NC account and the specific official FAQ 7240 recovery sequence.
Sources and checks
- Launch FAQ · source checked 2026-10-07 Checked Oct 7, 2026
- When connecting to Steam, I receive the error code [1138:100134] and the game fails to launch. · source checked 2026-10-07 Checked Oct 7, 2026
- Account Conflict Solutions · source checked 2026-10-07 Checked Oct 7, 2026
- After unlinking Steam and linking a different account, I can't see my game character. · source checked 2026-10-07 Checked Oct 7, 2026
- How can I link my Steam account to an existing NC account? · source checked 2026-10-07 Checked Oct 7, 2026